Additional Information For Care
4. Do you currently have a data limit at that speed?
5. How many people use internet in the house:
6. How many devices in use simultaneously:
7. Any real-time online activities (gaming, auctions, stock market, etc.)?
8. Working from home with VPN?
9. Any security systems:
10. Repeat back/validate full address, including unit number(s)
11. Do you rent or own the property?
12. Will you be able to provide a written letter of permission to the installer?
13. Is the customer being sold on or mentioning a special promotion from Xplornet or Dealer? (If yes, note what promotion)
Authorized Other:
PIN:
Dealer:
Dealer Phone:
Back Pocket:
Referral:
Port Num:
Temp Exc:
Package Details Summary
Customer:
FTX: Fibre 100mbps - $59.99/month / $99 Install Fee
FTX: Fibre 250mbps - $59.99/month / $99 Install Fee
FTX: Fibre 500mbps - $74.99/month / $99 Install Fee
FTX: Fibre 1000mbps - $89.99/month / $99 Install Fee
FTX: Door to Door Offer - 1000mbps - $59.99/month / $0 Install Fee
Tower: 5G 25mbps Unlimited $49.99/month / $59 Install Fee
Tower: Door to Door Offer - 5G 25mbps Unlimited $49.99/month / $0 Install Fee
Tower: 5G 50mbps Unlimited $59.99/month / $59 Install Fee
Tower: Door to Door Offer - 5G 50mbps Unlimited $54.99/month / $0 Install Fee
Tower: 5G 100mbps Unlimited $79.99/month / $59 Install Fee
Tower: Door to Door Offer - 5G 100mbps Unlimited $59.99/month / $0 Install Fee
Tower: 5G 250mbps Unlimited $99.99/month / $59 Install Fee
Tower: 5G 500mbps Unlimited $119.99/month / $59 Install Fee
Tower: LTE 25mbps Unlimited $49.99/month / $59 Install Fee
Tower: Door to Door Offer - LTE 25mbps Unlimited $49.99/month / $0 Install Fee
Tower: LTE 50mbps Unlimited $59.99/month / $59 Install Fee
Tower: Door to Door Offer - LTE 50mbps Unlimited $54.99/month / $0 Install Fee
Tower: LTE 100mbps Unlimited $79.99/month / $59 Install Fee
Tower: Door to Door Offer - LTE 100mbps Unlimited $59.99/month / $0 Install Fee
Satellite: J3 100mbps 500GB $129.99/month / $149 Install Fee
Back Pocket Offer Satellite: J3 100mbps 500GB $99.99/month / $59 Install Fee
Satellite: J2 25mbps 250GB $99.99/month / $149 Install Fee
Satellite: J2 50mbps 350GB $89.99/month / $59 Install Fee
Satellite: Back Pocket Offer - J2 50mbps 350GB $89.99/month / $59 Install Fee
Home Phone: Canada-wide: $9.99/Month
Home Phone: Canada & US: $14.99/Month
Router: Standard Router
Whole Home Wi-Fi: 1 Unit - $5/Month
Door to Door Offer - Whole Home Wi-Fi: 1 Unit
XXC: XtraCare $9.99/month starting on the 13th month
XXC: Door to Door Offer - XtraCare
Back Pocket:
Authorized Other:
PIN:
Referral:
Port Number:
Temp Exc:
Dealer:
Dealer Phone:
Rental: Letter of Consent Required
Address:
Additional Information For Care
1. Have you ever had Xplore services in the past?
2. Who is your current provider?
3. What is your current internet speed?
4. Do you currently have a data limit at that speed?
5. How many people use internet in the house?
6. How many devices in use simultaneously?
7. Any real-time online activities (gaming, auctions, stock market, etc.)?
8. Working from home with VPN?
9. Any security systems?
10. Repeat back/validate full address, including unit number(s)
11. Do you rent or own the property?
12. Will you be able to provide a written letter of permission to the installer?
13. Is the customer being sold on a special promotion from Xplore, Dealer, NMC?
2. Who is your current provider?
3. What is your current internet speed?
4. Do you currently have a data limit at that speed?
5. How many people use internet in the house?
6. How many devices in use simultaneously?
7. Any real-time online activities (gaming, auctions, stock market, etc.)?
8. Working from home with VPN?
9. Any security systems?
10. Repeat back/validate full address, including unit number(s)
11. Do you rent or own the property?
12. Will you be able to provide a written letter of permission to the installer?
13. Is the customer being sold on a special promotion from Xplore, Dealer, NMC?
Rental Property
1. Dealer must receive landlord permission before installation on rental
properties.
2. Customer has identified they are not the home owner.
3. Customer has been made aware a letter of written permission will be required to be provided to the dealer/installer prior to the install being completed.
2. Customer has identified they are not the home owner.
3. Customer has been made aware a letter of written permission will be required to be provided to the dealer/installer prior to the install being completed.
Access Checklist
Check Email Has Been AddedAccount Holder Must Be Home
Payment Method On Hand
Traffic Management Discussed
Mention Installation Process
Hardware Rental Fees
"Service calls are covered under warranty the first year, after that, its $9.99 per month for the extended warranty, this covers the cost of average service call of $150. If you decide to cancel it, make sure you do so by month 12, or else you will need to keep it up to the end of year 2. After that, you can remove it anytime. "
Standard Installation Fee
Contract Terms
Early Cancellation Fees Advised
Discussed Payment Method
Explain Activation Process
Basic Install & Potential Additional
Opt Into Text Messages
Select Scheduling Option
Any Additional Authorized Users
TELUS OFFER "I also wanted to let you know about our new TELUS Bundle Discount Program. When you add a new TELUS Mobility line, you'll receive a $15 monthly discount on your internet bill. Would you be open to hearing more about the available mobility plans and how much you could save?"
(Excludes BC, AB, or in the cities of Toronto, Montreal or Ottawa)
Home Phone Checklist
Must Have Handset Ready to Confirm Phone WorksOne-time Activation Fee
Free Self-Install or Pro Install is $125
$75 Non Activation Fee Charge/30 Days
Customer May Experience a Delay at Times
Canada Post Delivery 10 days
Hardware Rental Fees
Rate Center And Temp/New Number
Connect Unit & Activate When Received
Port Request Takes 15 Days
Need to Call Old Provider to Confirm Cancel
Includes E911 Explain How Different
Router Checklist
Rental Fee $6/MonthFree Self-Install or Pro Install is $125
$75 Non Activation Fee Charge if not activated in 30 Days
Canada Post Delivery 10 days
Unlimited Replacement Warranty
Whole Home Router Checklist
Rental Fee $6/MonthFree Self-Install or Pro Install is $125
$75 Non Activation Fee Charge if not activated in 30 Days
Canada Post Delivery 10 days
Unlimited Replacement Warranty
Fibre Checklist
Account Holder Must Be Home
Payment Method On Hand
Opt Into Text Messages
Select Scheduling Option
Standard Installation Fee
Contract Terms
Early Cancellation Fees Advised
Discussed Payment Method
Explain Activation Process
Any Additional Authorized Users
TELUS OFFER "I also wanted to let you know about our new TELUS Bundle Discount Program. When you add a new TELUS Mobility line, you'll receive a $15 monthly discount on your internet bill. Would you be open to hearing more about the available mobility plans and how much you could save?"
(Excludes BC, AB, or in the cities of Toronto, Montreal or Ottawa)Bu
Home Phone Checklist
One-time Activation FeeFree Self-Install or Pro Install is $125
$75 Non Activation Fee Charge/30 Days
Customer May Experience a Delay at Times
Canada Post Delivery 10 days
Hardware Rental Fees
Rate Center And Temp/New Number
Connect Unit & Activate When Received
Port Request Takes 15 Days
Need to Call Old Provider to Confirm Cancel
Includes E911 Explain How Different
2. Who is your current provider?
3. What is your current internet speed?
4. Do you currently have a data limit at that speed?
5. How many people use internet in the house:
6. How many devices in use simultaneously:
7. Any real-time online activities (gaming, auctions, stock market, etc.)?
8. Working from home with VPN?
9. Any security systems?
10. Repeat back/validate full address, including unit number(s)
11. Do you rent or own the property?
12. Will you be able to provide a written letter of permission to the installer? 13. Is the customer being sold on a special promotion from Xplore, Dealer, NMC?
Authorized Other:
PIN:
Dealer:
Dealer Phone:
Back Pocket:
Referral:
Package Details Summary
Customer:
METRO ESSENTIAL - MIN 4 OPPS
iloop 50mbps (bundle sku ATX1222METROTVBUNDLE) - 1 opp - Assign to dealer
HD Express Box (MTV1222METROTVBOX) - 1 opp - Assign to dealer
Bundle Discount - 1 opp
Starter IV - 1 opp
METRO HOME - MIN 6 OPPS
iloop 200mbps (Bundle sku ATX1222METROTVBUNDLE) - 1 opp - Assign to dealer
HD Express Box (MTV1222METROTVBOX) - 1 opp - Assign to dealer
Bundle Discount - 1 opp
Starter IV - 1 opp
Cloud DVR - 1 opp
1 theme pack - 1 opp
METRO FAMILY - MIN 8 OPPS
iLoop 500mbps (Bundle sku ATX1222METROTVBUNDLE) - 1 opp - Assign to dealer
HD Express Box (MTV1222METROTVBOX) - 1 opp - Assign to dealer
Bundle Discount - 1 opp
Starter IV - 1 opp
Cloud DVR - 1 opp
3 theme packs- 1 opp each - 3 opps
METRO APEX - MIN 15 OPPS
iloop 1000mbps (bundle sku ATX1222METROIVBUNDLE) - 2 Opp - Assign to dealer
HD Express Box (MTV1222METROTVBOX) - 1 opp - Assign to dealer
Bundle Discount - 1 opp
Starter IV - 1 opp
Cloud DVR - 1 opp
ALL theme packs - 1 opp each - 10 opps
Favorites
Discover 1
Discover 2
News Now
Sports 1
Sports 2
Life & Leisure 1
Life & Leisure 2
Fusion
Cinema
iLoop Phone $10/month - Unlimited Canadian Calling - 1 opp - Assign to Dealer
Extra HD box $6/month - 1 opp each - Assign to dealer
Mesh $10/month - 1 opp - Assign to dealer
Back Pocket:
Authorized Other:
PIN:
Referral:
Port Number:
Dealer:
Dealer Phone:
Rental: Letter of Consent Required
Address:
METRO ESSENTIAL - MIN 4 OPPS
iloop 50mbps (bundle sku ATX1222METROTVBUNDLE) - 1 opp - Assign to dealer
HD Express Box (MTV1222METROTVBOX) - 1 opp - Assign to dealer
Bundle Discount - 1 opp
Starter IV - 1 opp
METRO HOME - MIN 6 OPPS
iloop 200mbps (Bundle sku ATX1222METROTVBUNDLE) - 1 opp - Assign to dealer
HD Express Box (MTV1222METROTVBOX) - 1 opp - Assign to dealer
Bundle Discount - 1 opp
Starter IV - 1 opp
Cloud DVR - 1 opp
1 theme pack - 1 opp
METRO FAMILY - MIN 8 OPPS
iLoop 500mbps (Bundle sku ATX1222METROTVBUNDLE) - 1 opp - Assign to dealer
HD Express Box (MTV1222METROTVBOX) - 1 opp - Assign to dealer
Bundle Discount - 1 opp
Starter IV - 1 opp
Cloud DVR - 1 opp
3 theme packs- 1 opp each - 3 opps
METRO APEX - MIN 15 OPPS
iloop 1000mbps (bundle sku ATX1222METROIVBUNDLE) - 2 Opp - Assign to dealer
HD Express Box (MTV1222METROTVBOX) - 1 opp - Assign to dealer
Bundle Discount - 1 opp
Starter IV - 1 opp
Cloud DVR - 1 opp
ALL theme packs - 1 opp each - 10 opps
Favorites
Discover 1
Discover 2
News Now
Sports 1
Sports 2
Life & Leisure 1
Life & Leisure 2
Fusion
Cinema
iLoop Phone $10/month - Unlimited Canadian Calling - 1 opp - Assign to Dealer
Extra HD box $6/month - 1 opp each - Assign to dealer
Mesh $10/month - 1 opp - Assign to dealer
Back Pocket:
Authorized Other:
PIN:
Referral:
Port Number:
Dealer:
Dealer Phone:
Rental: Letter of Consent Required
Address:
Additional Information For Care
1. Have you ever had Xplore services in the past?
2. Who is your current provider?
3. What is your current internet speed?
4. Do you currently have a data limit at that speed?
5. How many people use internet in the house?
6. How many devices in use simultaneously?
7. Any real-time online activities (gaming, auctions, stock market, etc.)?
8. Working from home with VPN?
9. Any security systems?
10. Repeat back/validate full address, including unit number(s)
11. Do you rent or own the property?
12. Is the customer being sold on or mentioning a special promotion from Xplornet or Dealer? (If yes, note what promotion)
10. Is the customer supplying their own router?
2. Who is your current provider?
3. What is your current internet speed?
4. Do you currently have a data limit at that speed?
5. How many people use internet in the house?
6. How many devices in use simultaneously?
7. Any real-time online activities (gaming, auctions, stock market, etc.)?
8. Working from home with VPN?
9. Any security systems?
10. Repeat back/validate full address, including unit number(s)
11. Do you rent or own the property?
12. Is the customer being sold on or mentioning a special promotion from Xplornet or Dealer? (If yes, note what promotion)
10. Is the customer supplying their own router?
Rental Property
1. Dealer must receive landlord permission before installation on rental
properties.
2. Customer has identified they are not the home owner.
3. Customer has been made aware a letter of written permission will be required to be provided to the dealer/installer prior to the install being completed.
2. Customer has identified they are not the home owner.
3. Customer has been made aware a letter of written permission will be required to be provided to the dealer/installer prior to the install being completed.
Access Checklist
Traffic Management DiscussedHardware Rental Fees
"Service calls are covered under warranty the first year, after that, its $9.99 per month for the extended warranty, this covers the cost of average service call of $150. Part of our new customer promotions it covers the first three months of this in year 2, so you will only see the charge on month 16. If you decide to cancel it, make sure you do so by month 12, or else you will need to keep it up to the end of year 2. After that, you can remove it anytime. "
Standard Installation Fee
Contract Terms
Early Cancellation Fees Advised
Discussed Payment Method
Explain Activation Process
Basic Install & Potential Additional
Opt Into Text Messages
Any Additional Authorized Users
Home Phone Checklist
One-time Activation FeeFree Self-Install or Pro Install is $125
$75 Non Activation Fee Charge/30 Days
Customer May Experience a Delay at Times
Canada Post Delivery 10 days
Hardware Rental Fees
Rate Center And Temp/New Number
Connect Unit & Activate When Received
Port Request Takes 15 Days
Need to Call Old Provider to Confirm Cancel
Includes E911 Explain How Different
Router Checklist
Rental Fee $6/MonthFree Self-Install or Pro Install is $125
$75 Non Activation Fee Charge if not activated in 30 Days
Canada Post Delivery 10 days
Unlimited Replacement Warranty
Whole Home Router Checklist
Rental Fee $6/MonthFree Self-Install or Pro Install is $125
$75 Non Activation Fee Charge if not activated in 30 Days
Canada Post Delivery 10 days
Unlimited Replacement Warranty
Fibre Checklist
Opt Into Text Messages
Standard Installation Fee
Contract Terms
Early Cancellation Fees Advised
Discussed Payment Method
Explain Activation Process
Any Additional Authorized Users
Home Phone Checklist
One-time Activation FeeFree Self-Install or Pro Install is $125
$75 Non Activation Fee Charge/30 Days
Customer May Experience a Delay at Times
Canada Post Delivery 10 days
Hardware Rental Fees
Rate Center And Temp/New Number
Connect Unit & Activate When Received
Port Request Takes 15 Days
Need to Call Old Provider to Confirm Cancel
Includes E911 Explain How Different
Daily Sales
Voicemails
Voicemails
Peer Assists
Peer Assists
Daily Checklist
Templates
No Dealer Contact
Customer called in looking for update about work order:
Missed Install? N
No Dealer Contact? Y
Best phone number for customer:
Any dealer notes in activity history on opportunity? Y/N
Missed Install? N
No Dealer Contact? Y
Best phone number for customer:
Any dealer notes in activity history on opportunity? Y/N
Refer a Friend
Create an account management case and assign to Queue: Marketing Operations
Subject Line: Refer a Friend Credit Not Applied
Mandatory Template: to be placed in Case Comments
Account # of Referring Customer:
Account # of Referred Customer:
Reason RAF lead process was not followed: Cx let me know about the referral after lead was converted.
Account # of Referred Customer:
Reason RAF lead process was not followed: Cx let me know about the referral after lead was converted.
Second Look Process
Confirm Fibre coverage is around the customer using e-Coverage
Confirm Fibre coverage is not showing Coming Soon in e-coverage
Create a Account Management case
Gather and ask the following questions to the customer
Case Template:
Location Type (Residential, Comnercial, Industrial, Other):
Full Address (including postal code):
Latitude / Longitude (Required):
Legal Land Description (Optional):
Is this an existing customer? X/N
Are they aware of nearby pole lines and/or underground utility boxes? If so can they provide an approximate distance?
Are they aware of other Xplore custoners in the area?
Can they describe any major impediments that might impact our ability to provide services? (i,e. trees, road crossings, steep slope, retaining wall, Can the customer verify that Google Earth displays their property in the correct geographic location? Often times Google Earth has the address in tr Residence Type (Full Time, Part Time, Seasonal)?
Property Access (A11 Year, Surmer Access, Winter Access)?
Assign it to Queue: Fibre Records
Full Address (including postal code):
Latitude / Longitude (Required):
Legal Land Description (Optional):
Is this an existing customer? X/N
Are they aware of nearby pole lines and/or underground utility boxes? If so can they provide an approximate distance?
Are they aware of other Xplore custoners in the area?
Can they describe any major impediments that might impact our ability to provide services? (i,e. trees, road crossings, steep slope, retaining wall, Can the customer verify that Google Earth displays their property in the correct geographic location? Often times Google Earth has the address in tr Residence Type (Full Time, Part Time, Seasonal)?
Property Access (A11 Year, Surmer Access, Winter Access)?
Assign it to Queue: Fibre Records
Fibre Coming Soon
Create Account Management Case with Case Origin - Internal
Gather information from your caller to complete the following template
Subject Line: Fibre Coming Soon Inquiry
Description:
Customer's Name:
Best Contact Number:
Customer's Full Address:
GPS Coordinates:
Advised it can take 5-7 business days for a call back.
My caller understands.
Assign to Queue: Fibre Coming Soon InquiryCustomer's Name:
Best Contact Number:
Customer's Full Address:
GPS Coordinates:
Advised it can take 5-7 business days for a call back.
My caller understands.
Lead Follow-up
Day 1 - Attempt 1 Voicemail & Email Sent
Day 1 - Attempt 2 Call Only
Day 2 - Attempt 3 Call Only
Day 2 - Attempt 4 Call Only
Day 3 - Attempt 5 Call Only
Day 3 - Attempt 6 Call Only
Day 4 - Attempt 7 Voicemail & Email Sent
Day 7 - Attempt 8 Call Only
Day 10 - Attempt 9 Call Only
Day 11 - Attempt 10 Voicemail & Email Sent
DOM Contact List
| District Manager | Location | |
|---|---|---|
| Tom Hughes | Atlantic | Tom.Hughes@xplore.ca |
| Nathan Gagne | Quebec Central & North & South East | Nathan.Gagne@xplore.ca |
| Chantal Burelle | Quebec South West | Chantal.Burelle@xplore.ca |
| Chris Phillips | Ontario East & Central & North | Chris.Phillips@xplore.ca |
| Chris Whitwell | Ontario South & West | Chris.Whitwell@Xplore.ca |
| Pauline Allen | Manitoba & Saskatchewan | Pauline.Allen@xplore.ca |
| Pauline Allen | Alberta & British Columbia & Yukon & NWT & Nunavut | Pauline.Allen@xplore.ca |
Sales Contact List
| Sale Agent | Location | Language | Extension |
|---|---|---|---|
| Aastha Grover | Fredericton | English | 444-1181 |
| Afolabi Sanni | Fredericton | English | 444-1214 |
| Alec Del Fondo | Virtual | French | 444-2827 |
| Alexandre Letourneay | Virtual | French | 444-2700 |
| Amanda Weidensjo | Cornwall | French-DSS | 555-0851 |
| Ange Landry Bailly | Virtual | French | 444-2892 |
| Angela Boudreau | Fredericton | English-DSS | 444-1450 |
| Angela Lewis | Virtual | English | 444-2018 |
| Ashley Hamilton | Fredericton | English-SAS | 444-2012 |
| Ashley Holland | Virtual | English | 444-1301 |
| Ayden Brunet | Virtual | French | 333-2032 |
| Aqsa Khateeb | Fredericton | English | 555-1798 |
| Banadzem Laura Yumiy | Virtual | French | 444-2898 |
| Brandon Brown | Fredericton | English-DSS | 444-0897 |
| Cody Stokes | Fredericton | English | 444-0345 |
| Dawson Perry | Fredericton | French | 444-0931 |
| Denny Luc Morrisey | Virtual | French-SAS | 444-2345 |
| Funmilayo Ogunjobi | Virtual | French | 444-2900 |
| Izaaq Verk | Cornwall | English | 555-1084 |
| Hannah Waite | Virtual | French | 444-2822 |
| James Morrison | Virtual | English | 777-1738 |
| Jashanjit Kaur | Virtual | English | 555-1805 |
| Jeremie Durelle | Fredericton | English-DSS | 444-0645 |
| Joel Ruest | Virtual | French | 555-0708 |
| Johnson Akwe Bwang | Virtual | French | 444-2860 |
| Julien Rioux | Virtual | French | 444-2891 |
| Kavya Parvathapu | Calgary | English | 777-1039 |
| Komal Khurmi | Virtual | English | 555-1800 |
| Latchinho Oliveira | Virtual | English | 444-2821 |
| Laurie Klowak | Virtual | English | 444-2899 |
| Marina Ali | Virtual | French | 444-2695 |
| Madhi Nekaa | Virtual | French | 555-1870 |
| Madhi Nekaa | Virtual | French | 555-1870 |
| Marcellin Binoko | Virtual | French | 555-1922 |
| Mathieu Dextraze | Fredericton | French | 444-2009 |
| Matthew Block | Moncton | French | 444-2643 |
| Matthew Russell | Fredericton | English | 444-0933 |
| Melanie Gauthier | Cornwall | French | 555-1161 |
| Michaela Gravel | Virtual | English | 555-1427 |
| Morgan Demerchant | Woodstock | English | 333-1180 |
| Nicholas Hudson | Virtual | French | 555-1871 |
| Nicole Clermont | Cornwall | French | 555-1162 |
| Ryan Sidhu | Virtual | English | 555-1813 |
| Sarah Oninwinde | Cornwall | English | 555-1731 |
| Shauncy Wilburn | Virtual | English | 777-1739 |
| Sierra Aspirot | Virtual | French | 555-1756 |
| Sue Collett | Fredericton | English-DSS | 444-1309 |
| Tiffany Nelson | Virtual | English-DSS | 333-1183 |
| Vijas Akume | Virtual | French | 777-1746 |
| William (Bill) Given | Frecericton | English | 444-0219 |
Team Lead Contact List
| Team Lead | Location | Language | Extension | Cell Phone |
|---|---|---|---|---|
| Jennifer Lahaye | Fredericton | French | 443-4925 | 506-260-2982 |
| Lindsey Pilon | Cornwall | English | 400-0603 | 343-370-8900 |
| Matthew Russell | Fredericton | English | 443-1463 | 506-238-5765 |
Manager Contact List
| Manager | Location | Language | Extension | Cell Phone |
|---|---|---|---|---|
| Pat Scott (88) | Fredericton | English | 443-5835 | 506-261-2041 |
| Nathalie Paguin (67) | Cornwall | French | 33318 | 343-370-3578 |
| Jill Glenn (74) | Fredericton | English | 34898 | 506-230-3703 |
| Lynda Sauve (94) | Cornwall | English | 00598 | 613-662-5897 |
| Jennifer Lehaye | Fredericton | English | 34925 | 506-260-2982 |
| Lindsey Pilon | Fredericton | English | 00603 | 343-370-8900 |
| Saikiran Chilukani | Fredericton | English | 51198 | |
| Matthew Russell | Fredericton | English | 31463 | 506-238-5765 |
| Stuart Somers (86) | Fredericton | English | 443-1453 | 506-261-0832 |
| Chris Cameron (60) | Fredericton | English | 443-1454 | 506-261-9302 |
Usage Table
| Activity | Measure of Use | Equals | Size | Each GB is good for | Use Per GB | 250GB | 350GB | 500GB |
|---|---|---|---|---|---|---|---|---|
| Sending Email | No Attachments | Equals | 10KB | Each GB is Good For | 104,858 Emails | 26,214,400 | 36,710,030 | 52,428,800 |
| Attacing Microsoft Word Docs | About 10 Pages Each | 500KB | 2,097 Word Docs | 52,425 | 73,395 | 104,850 | ||
| Viewing Web Pages | Average of all Web Pages | 600KB | 1,748 Web Pages | 436,900 | 611,660 | 873,800 | ||
| Downloading eBook/Kindle Books | Each Book | 1MB | 1,024 Books | 256,000 | 358,400 | 512,000 | ||
| Playing Online Games | Each Hour | 4MB | 238 Hours | 59,500 | 83,300 | 119,000 | ||
| Sending/Receiving Photos | About 8MP Each | 4MB | 256 Photos | 64,000 | 89,600 | 128,000 | ||
| Downloading Music Files | 5 Mins Long | 5MB | 205 Music Files | 51,250 | 71,750 | 102,500 | ||
| Viewing a Youtube Video | Each Video, 5-7 Mins Long | 17MB | 60 Videos | 15,000 | 21,000 | 30,000 | ||
| Streaming Internet Radio | Each Hour | 60MB | 17 Hours | 4,250 | 5,950 | 8,500 | ||
| Making a Skype Voice Call | Each Hour | 28MB | 37 Hours | 9,250 | 12,950 | 18,500 | ||
| Making a Skype Video Call (SD Quality) | Each Hour | 270MB | 4 Hours | 1000 | 1400 | 2000 | ||
| Making a Skype Video Call (HD Quality) | Each Hour | 450MB | 2 Hours | 500 | 700 | 1000 | ||
| Watching Full-Screen SD Video | Each Hour, Netflix 480p | 787MB | 1 Hour | 250 | 350 | 500 | ||
| Watching Full-Screen HD Video | Each Hour, Netflix 720p | 1.6GB | 0.6 Hours | 150 | 210 | 300 |